- We do not sell your personal information to third parties or data brokers.
- We collect only necessary data to fulfill requested agency services & audits.
- Full control: You can request data access, export, or deletion anytime.
- Encrypted data: All web forms and data transfers are SSL/TLS encrypted.
1. Introduction
UXSPIKE ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy informs you about how we handle your personal data when you visit our website (www.uxspike.com), fill out our contact forms, or engage with our digital agency services.
This policy applies to all visitors, clients, prospective clients, and users who access our services worldwide. By accessing or using UXSPIKE services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect personal information through two main mechanisms: data you explicitly provide to us, and data collected automatically during your visit.
A. Information You Provide Voluntarily
- Contact Details: Full name, corporate email address, phone number, company name, and job title when requesting an audit or submitting contact forms.
- Project Briefs & Requirements: Project scope, goals, technical requirements, and timeline shared during consultation.
- Newsletter Subscriptions: Email address provided for receiving tech insights, design breakdowns, and market updates.
- Communication Records: Correspondence, feedback, support messages, and consultation notes.
B. Information Collected Automatically
- Technical & Device Data: IP address, browser type, operating system, device model, screen resolution, and language settings.
- Usage & Interaction Data: Pages viewed, session duration, scroll depth, click metrics, referral sources, and navigation patterns via Google Tag Manager and Google Analytics.
- Location Data: Approximate geographic location derived from IP address (country and city level).
3. How We Use Your Information
We process your information strictly based on legitimate business interests, contractual fulfillment, legal compliance, or user consent.
Service Fulfillment
Executing UI/UX design, web development projects, digital marketing campaigns, and responding to inquiries.
Analytics & Optimization
Measuring website performance, debugging frontend errors, and improving overall user experience and page speed.
Direct Communications
Sending audit reports, proposal updates, service notifications, and opt-in marketing newsletters.
Security & Fraud Prevention
Detecting automated spam submissions, safeguarding against cyber threats, and complying with legal obligations.
5. Sharing & Disclosure of Information
UXSPIKE does not sell, rent, or trade your personal data to any third party for commercial or advertising gain.
We may share data strictly under the following limited circumstances:
- Service Infrastructure Providers: Trusted third-party vendors who assist in website hosting (Vercel), email delivery (Resend/SendGrid), CRM management, and analytics (Google Analytics). These providers access data only to execute specific tasks under strict confidentiality agreements.
- Legal Obligations: When required by court orders, lawful requests from public authorities, or to enforce our service terms and protect company assets.
- Corporate Transactions: In the event of a merger, acquisition, or asset sale, user data may be transferred as a business asset under binding privacy assurances.
6. Data Security & Retention
We implement industry-standard physical, administrative, and technical safeguards to protect your personal data against unauthorized access, loss, alteration, or disclosure.
All traffic between your browser and our servers is secured using 256-bit TLS/SSL encryption.
Contact form submissions and project brief data are retained for up to 3 years or until contract termination.
7. Your Privacy Rights
Depending on your jurisdiction, you hold rights regarding your personal information:
✦ Right of Access
Request copies of personal information we hold about you.
✦ Right to Erasure ("Right to be Forgotten")
Request the permanent deletion of your personal records.
✦ Right to Rectification
Correct inaccurate or incomplete information in our records.
✦ Right to Opt-Out
Opt-out of direct marketing emails or cookies at any time.
To exercise any of these rights, email us at privacy@uxspike.com. We respond to all verified privacy requests within 30 days without penalty or discrimination.
8. Third-Party Services & Links
Our website may contain links to external sites (such as GitHub, LinkedIn, Twitter/X, or client case study links). UXSPIKE is not responsible for the privacy practices, content, or terms of third-party websites. We encourage you to inspect the privacy statements of any external site you visit.
9. International Data Transfers
UXSPIKE operates globally. Information collected may be stored and processed in servers located in the United States, European Union, or other regions. For transfers outside the European Economic Area (EEA), we enforce Standard Contractual Clauses (SCCs) to ensure data protection compliance.
10. Children’s Privacy
Our services are designed exclusively for businesses, professionals, and adults over the age of 18. We do not knowingly collect or solicit personal information from children under 16 years of age. If we learn we have collected data from a child under 16, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect technological advancements, statutory revisions, or updates to our operational practices. Any changes will be posted on this page with an updated "Effective Date". Significant updates will be highlighted on our homepage or communicated via email.
12. Contact Our Privacy Team
If you have questions, comments, or data protection concerns regarding this Privacy Policy or wish to exercise your legal privacy rights, please reach out to us:
privacy@uxspike.com
hello@uxspike.com